Patient Rights

I. Access: The right to receive the best care medically indicated, including appropriate assessment and management of pain, regardless of race, creed, sex, national origin, or sources of payment for care.
II. Respect and Dignity: The right to expect respectful, considerate care, with recognition of your personal dignity.
III. Privacy: The right to expect privacy during your treatment and care. You have the right to confidential treatment of your personal information and medical records. Information from these sources will not be released without your prior consent, except in your transfer to another healthcare facility or as required by law, or under third party payment contracts.
IV. Confidentiality: The right to expect privacy of your medical and personal records.
V. Identity: The right to know the names and duties of persons concerned with your care. You have the right to know the name of the physician responsible for coordinating your care.
VI. Information: The right to request complete information about your condition and treatment, including patient safety issues/concerns, in terms you understand. When it is not medically advisable to give such information, the information should be made available to the appropriate person on your behalf.
VII. Consent: The right to be involved, whenever possible, in decisions about your care, including the right to refuse treatment and to leave the hospital even if your doctors advise against it.
VIII. Continuity of Care: You have the right to continuity of care. You will not be discharged or transferred except for medical reasons. If it becomes medically necessary for you to be transferred to another facility, you will be given reasonable advance notice concerning the need for an alternative for such transfer. The institution to which you may be transferred will have first accepted you.
IX. Health Care Bills: The right to request an explanation of your bills and receive assistance in applying for financial aid from appropriate sources.
X. Concerns: The right to express, at any time, a concern or a complaint regarding your care and treatment while a patient. Your decision to express a complaint will in no way affect the level of care you receive. You have the right to voice opinions, conflicts, recommendations, and grievances in relation to policies and services offered by this facility without fear of restraint, interference, coercion, discrimination or reprisal.
XI. Pain Management: You have the right to appropriate assessment and management of pain.
XII. Consideration: You are responsible for being considerate of other patients, visitors, and hospital staff, and for following hospital guidelines.
XIII. Advance Directives: You have the right to formulate advanced directives and to have hospital staff and practitioners who provide care comply with these Advanced Directives.
XIV. Restraints: You have the right to be free from restraints that are not medically necessary or are used for discipline, coercion, convenience or retaliation by staff. A restraint can only be used if needed to improve the patient's well being and less restrictive interventions have been determined to be ineffective. You have the right to be free from restraint/seclusion for behavior management except in emergent or crisis situations (violent, aggressive, or presenting immediate danger to self or others).
XV. Disclosure: You have the right to be informed of results and/or outcomes that differ significantly from what was anticipated to be the result of a treatment or procedure.

Patient Responsibilities

Providing Information: You are responsible for providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. You are responsible for reporting unexpected changes in your condition. You may help the Hospital improve its understanding of your environment by providing feedback about service needs and expectations.
II. Asking Questions: You are responsible for asking questions when you do not understand what you have been told about your care or what you are expected to do.
III. Following Instructions: You are responsible for following the care, service, or treatment plan developed. You should express any concerns you have about your ability to follow and comply with the proposed care plan or course of treatment. Every effort is made to adapt the plan to your specific needs and limitations. When such adaptations to the treatment plan are not recommended, you are responsible for understanding the consequences of the treatment alternatives and not following the proposed course.
IV. Accepting Consequences: You are responsible for the outcomes if you do not follow the care, service, or treatment plan.
V. Following Rules and Regulations: You are responsible for following the Hospital's rules and regulations concerning patient care and conduct.
VI. Showing Respect and Consideration: You are responsible for being considerate of the Hospital's personnel and property.
VII. Meeting Financial Commitments: You are responsible for promptly meeting any financial obligation agreed to with the Hospital.